Privacy Policy

1. Who We Are

RecallAI is an AI-powered call intelligence platform operated by Anže Kocjančič, based in Slovenia, European Union. For any privacy-related questions, contact us at: anze@recallai.eu

2. What Data We Collect

On our website (recallai.eu):

• Name, email address, phone number, and company name — when you submit the free audit form
• IP address and browser data — collected automatically via standard server logs
• Cookies — minimal, functional cookies only (see Section 7)

As a service provider to business clients:

• Call recordings provided by our clients for analysis
• Transcripts and AI-generated summaries of those calls
• Caller phone numbers and call metadata

We act as a Data Processor on behalf of our business clients (Data Controllers) when processing call data. We do not collect or use end-customer data for our own purposes.

3. How We Use Your Data

• To respond to your audit request and contact you about our services
• To provide and improve our call analysis platform
• To send automated follow-up messages on behalf of our clients (SMS/WhatsApp)
• To update our clients' CRM systems with call summaries
• To comply with legal obligations

4. Legal Basis for Processing

• Legitimate interest — responding to your business inquiry
• Contract performance — providing the service you signed up for
• Legal obligation — compliance with EU law
• Consent — where explicitly requested

5. Where Your Data Is Stored

All data is processed and stored within the European Union. We use the following sub-processors, all of which are GDPR compliant:

• Google Gemini API — AI transcription and analysis (EU data processing)
• Twilio — call recording infrastructure (EU region)
• Infobip — SMS delivery (EU headquartered)
• HubSpot — CRM integration (EU data center available)
• n8n — workflow automation (self-hosted, EU server)
• Formspree — form submissions (EU compliant)

6. Data Retention

• Call recordings — deleted immediately after transcription and analysis is complete
• Transcripts and summaries — retained for the duration of the client contract, then deleted within 30 days of contract termination
• Website inquiry data — retained for 12 months or until you request deletion

7. Cookies

We use only essential functional cookies necessary for the website to operate. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. No cookie consent banner is required for essential cookies under GDPR.

8. Your Rights Under GDPR

As an EU resident, you have the right to:

• Access — request a copy of your personal data we hold
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interest

To exercise any of these rights, email us at anze@recallai.eu. We will respond within 30 days.

9. Data Processing Agreement (DPA)

Business clients who use RecallAI to process personal data of their customers (including call recordings) are required to sign a Data Processing Agreement before the service goes live. This agreement defines the roles, responsibilities, and safeguards in place to ensure GDPR compliance.

To request a DPA, contact anze@recallai.eu.

10. Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Access controls limiting who can view client data
• Isolated per-client credentials and data storage
• Regular review of third-party sub-processors

11. Children's Data

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact & Complaints

For any privacy concerns, contact us at anze@recallai.eu.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Slovenian supervisory authority: Information Commissioner of the Republic of Slovenia (IP RS) at www.ip-rs.si.